A large federal health payer wanted to help members understand their health and wellness needs through the latest technology and connect to the appropriate people and programs to take action. To accomplish this mission, an end-to-end redesign, unification and digital technology upgrade was required to the existing systems. xScion supported the client from design, architecture and development through delivery of a new digital service portal.
The Challenge
The client needed to transform the way it interacted with its members by developing a consumer-facing service portal that included a responsive website and functionality across mobile, tablet and desktop devices. To do this optimally, Agile methodologies were implemented to develop the high-level design and architecture necessary for creating a successful platform.
The Change
xScion re-engineered the login and claims modules while improving the user interface to deliver business, audit, security and reporting functionality. Agile methodology was used to develop the platform integrating internal and external applications that allowed members to view claims, explanations-of-benefits, modify contracts, send and receive messages from local payers and order new ID cards.
The Value
Using Agile methodology, a platform was developed to provide 4 million members a one-stop shop for member information with full digital functionality (mobile, tablet, desktop). The client now has optimized the flow of information to members through platform upgrades that take into account changes in the marketplace, member needs and products offered to members including features that support the integration of external sites like WebMD.